Melanie graduated from York university in 2009 with a bachelor's degree in Cognitive Science. Melanie entered the insurance industry, achieving her level one designation in 2022. She comes from an extensive background in customer service and facilitation and delights in creating lasting relationships with customers. In 2024, Melanie was welcomed to the Personal Lines team at Reliance Insurance. In her spare time, Melanie enjoys time with family and friends and caring for her pets. A lover of the outdoors, Melanie appreciates nature and is a keen observer of animal behavior. She is a talented singer-songwriter who finds great release in belting out a good tune! Her strength is connecting diverse ideas and making sense of complicated topics…like insurance!